Digital front doors
Website, portal, and messaging journeys for people who need help before they arrive or while they are away.
BotPlus
AI customer service for every front door.
Guide people to the right information, action, or staff member across digital and physical customer journeys.
The product job
One customer journey. Defined next steps.
BotPlus is configured around the information, actions, and people that make a specific customer journey work. It is not just a conversational layer on top of a service.
Customer tasks
What a customer can get done.
- 01
Find the right information
Guide people to service details, requirements, availability, locations, and next steps.
- 02
Start an approved action
Support bookings, registrations, requests, and updates around the journey your team defines.
- 03
Provide the required detail
Collect the information needed to continue instead of asking customers to repeat themselves later.
- 04
Reach the right person
Hand the customer and the relevant context to staff when human judgment is needed.
Where it fits
Meet people at the front door they use.
Physical front doors
Kiosks, branches, lobbies, events, venues, and front desks where service begins in person.
Entellex foundation
Review the service journey.
Within Entellex, each journey can be reviewed for the information it needs, the steps it may take, the systems it may use, the human boundary, and the evidence the business needs to inspect later.
See the Entellex platformChoose the product path
Choose the right product path.
Choose BotPlus
For customer guidance, requests, and staff connection across a defined digital or physical front door.
Consider ResolveDesk
For operations organised around queues, tickets, agents, repeat contacts, and service levels.
Explore ResolveDeskFirst journey
Start with one customer journey.
Bring the customer need, front door, action, and staff owner. We will map the journey around them.
Plan a customer-service journey