AI automation products
Different operations. One controlled model.
Entellex applies one controlled operating model to the work your team already owns: service resolution, healthcare administration, payment exceptions, delivery operations, permits, field work, and more.
One model underneath
The product changes with the operation. The control model does not.
Each product is scoped to its own workflow, systems, rules, owners, and outcome. Controlled execution, human ownership, operating visibility, and reviewable evidence remain consistent across the portfolio.
Flagship products
Start with the operating pressure your team owns.
These are clear first entry points into the portfolio. Each begins with one bounded workflow, then expands where the model still fits.
- 01
ResolveDesk AI
Repetitive service resolution across the existing stack.
Review product → - 02
Prior Authorization Autopilot
Prior-auth work from intake to review.
Explore healthcare → - 03
Reconciliation Command Center
Finance exceptions and close evidence.
Explore finance → - 04
Delivery Operations Control Tower
Delivery exceptions, dispatch, and proof.
Explore retail and logistics → - 05
Permit Intelligence Platform
Permit completeness, routing, and backlog control.
Explore public service →
Explore by industry
Find the operation your industry needs to move.
Choose an industry to see the pressures and products Entellex is designed to support.
ResolveDesk AI
AI frontline for contact centres.
ResolveDesk manages routine customer contacts across voice, messaging, and digital channels. It gathers the required context, follows the approved path through connected systems, and either resolves the request or hands it to the accountable team with the case summary, context, and next action in place.
Explore ResolveDeskFrom customer contact to recorded outcome
- 01Customer support
- 02Patient access
- 03Payment support
- 04Public service
- 05Shared service desks
A customer can change channels. The controlled path, ownership, visibility, and evidence stay attached to the work.
Product portfolio
Start with your industry. Then the operation that is holding it back.
01 / Healthcare
Keep revenue-cycle and patient-access work from stalling.
Healthcare operations depend on coordination between patients, clinical teams, payers, and revenue-cycle teams. Progress relies on timely, complete, and well-owned administrative work around care.
The pressure builds when authorisation, denial, referral, and access work stop moving with the patient journey. Requirements, status, and ownership drift across teams while follow-up and avoidable delay multiply.
Entellex reduces the administrative loop around authorisation, denial, referral, and access work, while clinical and financial judgement stays with the right people.
- 01
Prior Authorization Autopilot
Moves intake, payer-rule lookup, missing-document checks, and packet readiness toward clinician review.
- 02
Denial Recovery Engine
Surfaces documentation and coding gaps, then routes appeal and recovery work with evidence.
- 03
Referral Leakage Manager
Keeps referral readiness, outreach, capacity exceptions, and provider follow-up connected.
- 04
DentDesk
Handles front-desk overflow and appointment work while urgent or clinical decisions reach the right team.
02 / Finance, payments, and AP
Stop exceptions from ageing across the ledger.
Finance, payments, and AP teams keep money moving and the business closed across transaction systems, controls, counterparties, and deadlines.
The pressure builds when an exception detaches from its source evidence and owner. Settlement breaks, disputes, payment repairs, and invoice mismatches can age across systems while risk, working capital, and customer impact become harder to see.
Entellex turns that exception work into a visible path to resolution, while approval, risk, and financial decisions stay with accountable people.
- 01
Reconciliation Command Center
Works across processors, banks, wallets, ledgers, ERPs, adjustments, and close evidence.
- 02
Chargeback And Dispute Automation
Builds evidence, drafts representment packets, tracks deadlines, and routes case strategy to people.
- 03
Payment Exception And Repair Automation
Coordinates repair, approval, and resubmission for delayed, rejected, duplicated, or stuck payments.
- 04
AP Spend Control Tower
Brings duplicate invoices, PO mismatches, vendor terms, and recovery workflow into view.
03 / Retail, ecommerce, and logistics
Protect margin when the order stops going to plan.
Retail, ecommerce, and logistics operations win or lose trust in the gap between the promise made to a customer and the reality of fulfilment.
The operating pressure appears when an order stops going to plan. Returns, delivery failures, stock mismatches, and order changes create rework across store, warehouse, carrier, and service teams—and can quickly become lost margin and repeat contact.
Entellex connects the facts, eligibility, customer communication, recovery route, and human approval needed to move the exception without losing the customer or the margin.
- 01
Returns And Recovery Control Tower
Manages eligibility, exchanges, abuse risk, inspection, refunds, and resale routes.
- 02
Delivery Operations Control Tower
Coordinates ETA, dispatch, failed attempts, delays, proof, and escalation.
- 03
Order Exception Control Tower
Controls split shipments, substitutions, cancellations, address changes, and carrier exceptions.
- 04
Omnichannel Inventory Control Tower
Brings stock promise, channel mismatch, WMS/POS/ERP evidence, and recovery action together.
04 / Public service, utilities, and field operations
Make public backlogs and field risk easier to own.
Public service, utility, and field teams have to deliver reliable outcomes across residents, assets, crews, contractors, review functions, and public accountability.
The pressure is not simply a queue. It is the loss of momentum when a permit, service request, or maintenance issue moves without complete information, a clear owner, or a visible status—leaving residents waiting and field capacity misdirected.
Entellex helps teams establish readiness, direct work to the accountable owner, and preserve the decision, status, and next action across service, field, and review teams.
- 01
Permit Intelligence Platform
Supports intake, completeness checks, document review, routing, reviewer notes, and backlog control.
- 02
Asset Reliability Control Tower
Connects asset risk, work-order triage, dispatch, vendor routing, and closeout evidence.
- 03
ResolveDesk AI
Handles public-service and utility requests across approved service channels and human teams.
- 04
BotPlus
Provides governed branch, kiosk, and guided public-service interfaces where presence matters.
05 / Trading and distribution
Keep quote-to-cash work from breaking between functions.
Trading and distribution operations turn a commercial commitment into a delivered, invoiced, and collected outcome across sales, procurement, warehouse, delivery, and finance.
The pressure builds at the handoffs. Item match, stock, margin, credit, delivery proof, invoicing, and collections can each create a different view of the same commitment, slowing the operation and obscuring where ownership sits.
Entellex gives the operation one path across those stages: the facts required for the next move, the approved source, the visible exception, and the owner who can resolve it.
- 01
Trading Operations Control Tower
Coordinates RFQ/LPO intake, stock, procurement, margin, credit, delivery proof, invoicing, and collections.
First operation
Start with one operation that is worth improving.
Choose a workflow with a clear outcome, named owner, known systems, and an exception path worth controlling. We will help identify the right product and define a bounded first operation.