Give your team more time for the customer.
An AI call center for furniture and home retailers. Handle routine delivery, cancellation, return and refund enquiries so staff can focus on sales and difficult cases.
- Voice
- Chat
- SMS
A split delivery
“The table arrived.
Where are the chairs?”
Find the order.
Collect the reference and identify what the customer is still waiting for.
Check the records.
Look up the connected order and delivery records for the remaining items.
Explain the next step.
Give a supported update. Missing or conflicting information goes to staff for investigation.
Your store team has fewer routine lookups to repeat.
Handle questions after purchase.
Cancellation requests.
Check order status and your cancellation policy. Gather what staff need to act.
Returns and damage.
Collect the item and issue details. Explain the next step under your returns policy.
Refund enquiries.
Look up the recorded refund status. Pass delays or unclear results to your team.
Before the purchase, too
Help enquiries become
showroom conversations.
Product questions.
Answer from your approved product information.
Consultation bookings.
Book or change showroom appointments within your store rules.
Follow-ups.
Send reminders and follow up missed visits within your contact and consent rules.
When a person needs to take over
“The sofa arrived damaged.”
The order, affected item, customer report and checks travel with the case. Staff can assess the remedy without starting the enquiry again.
Repairs, replacements and refund decisions stay with your team. Automated cancellations or refunds need a separate scope.
Keep delivery exceptions
in view.
Live queues.
See open enquiries, their owners, next actions and service deadlines.
Dashboards & reports.
Review delivery enquiries, escalations and recurring workflow delays.
Management reviews.
Use the contact evidence to decide where staffing or store policies need attention.
Fits your operation.
Follows your store rules.
Your records.
Connect the order, delivery and service systems your team already uses.
Your configuration.
Set service boundaries and escalation rules. Supply your approved knowledge.
Our implementation.
Entellex connects the systems and builds the call flow. Together, test missing records, failed lookups and unavailable staff.
Start with your busiest enquiry.
Walk through one example. Compare useful answers, repeat contacts and staff effort with setup and running costs.