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Help the customer past “Where is my order?”

An AI call center that works with your contact center, order systems and support desk. Handle routine enquiries and give your team more time for customers.

Talk about order enquiries

“My order is late. Can you help?”

ResolveDesk collects the order reference, checks connected order and delivery records, and explains the next step supported by your policy.

Staff have fewer routine lookups to repeat.

“Delivered” does not mean found.

The carrier says delivered. The customer cannot find the parcel.

ResolveDesk passes the reference, customer report, status found and checks already made to staff. The receiving team investigates what happened to the order.

Start with everyday enquiries.

Choose the work that repeatedly pulls staff away from customers.

Orders & delivery.

Look up orders, explain delivery updates and collect cancellation requests.

Returns & refunds.

Explain return policy, check refund status and prepare exceptions for staff.

Customer follow-up.

Handle appointment changes, reminders and service feedback within your contact rules.

Your team decides disputes, replacements and refunds. Automated remedy execution is scoped separately.

Fits the stack
your team already runs.

Route selected calls and messages to ResolveDesk. Staff keep their contact-center and case systems.

  • Contact center
    & telephony

    Receive enquiries and transfer to the right human queue.

    Genesys · NICE · Five9 · Talkdesk · Amazon Connect · Cisco

  • CRM & ticketing

    Create or update the case with the enquiry and handover context.

    Zendesk · Freshdesk · Salesforce · ServiceNow · Dynamics

  • Business records

    Read order and delivery status, payment records and approved product knowledge.

Voice · WhatsApp · Chat · Email · SMS

Entellex configures the routing, access and permitted actions for your setup.

Explore ResolveDesk integrations

Configuration in your hands.

Set service boundaries, consent prompts and escalation rules. Your team supplies the approved knowledge and receiving queues.

See how configuration works

See what needs attention.
Know who owns it.

Live queues

Keep waiting work owned.

See each open case's status, owner, next action and service deadline.

Dashboards & reports

Find the repeated problem.

Review call demand, completed tasks, escalations and workflow bottlenecks.

Management reviews

Decide what changes next.

Use the records to review staffing, policy gaps and which task to automate next.

Each contact retains its sources, checks, actions and recorded outcome for review.

Explore ResolveDesk's operating views

From first scope
to live calls.

4–6 weeks

A planning estimate for a focused first rollout.
Starting once system access and approved service content are ready.

  1. 01

    Scope.

    Choose the enquiries, channels, rules and human queues.

  2. 02

    Connect.

    Entellex sets up routing, records, actions and handover.

  3. 03

    Test.

    Try routine calls, missing records, disputed deliveries and unavailable staff.

  4. 04

    Launch.

    Start with selected enquiries. Review results before expanding.

Plan deployment with your IT team.

Settle hosting, data location, access, retention and support before setup. Custom connections, security approvals and extra workflows can extend the schedule.

Review deployment responsibilities

A focused retail offer

ResolveDesk for Furniture & Home Retail

For teams handling split deliveries, damaged items, cancellation requests and showroom enquiries.

Explore Furniture & Home Retail

See what changes for customers and staff.

Get a scope, rollout plan and cost estimate for your retail operation.

Price depends on connections, workflow complexity, volume, channels and support. Compare the total with repeat contacts, lookup time and work left for staff.

Talk about your retail operation Explore the full ResolveDesk product