Put entellex to work where mistakes matter.

Bring us the work you’ve held back because you cannot trust AI.

Low-stakes AI automation? Use our competition.

We’d be happy to recommend another AI product.

Use us where mistakes are costly.

For decisions that move money, create obligations or put customers at risk.

Entellex Decision Control For financial services and payments

Automate financial work you haven’t trusted AI to do.

Examine the calculations, resulting exposure and assumptions behind an AI-generated financial proposal. Decision Control combines that quantitative evaluation with your firm's limits and authority to govern whether the connected action proceeds.

An independent basis for trusting consequential automation.

See how Decision Control works

Wealth advisory and private banking

Release a portfolio recommendation.

A convincing report can hide a wrong figure, stale source or breached client limit.

Recalculate the relevant figures, assess the proposed portfolio's exposure and test agreed scenarios. Connect those findings to client restrictions and required approvals before the recommendation is released.

Your firm retains investment judgement.

Follow the recommendation example

Decision Control · Financial operations

Control the moment the decision becomes real.

Merchant acquirers and payment facilitators

Submit a chargeback response.

A missed deadline or unsupported claim can lose a dispute. Check transaction facts, reason codes and evidence before an AI-prepared response is submitted.

Retail banks and e-money firms

Release a scam reimbursement.

The claim may be approved; the payment must still match. Check the beneficiary, amount and release authority while fraud and vulnerability judgements remain with your team.

Cross-border remittance providers

Resubmit a repaired transfer.

A repair is not permission to resend. Check the correction, screening clearance and payment authority before releasing the transfer back into processing.

ResolveDesk · Customer operations

Your AI closed the chat. Who will finish the job?

ResolveDesk is our AI call center for recurring enquiries, approved service tasks and customer follow-ups. Unfinished work stays visible and owned.

Explore ResolveDesk

Know before answering.

Use approved knowledge and connected records. Surface missing or conflicting facts.

Act within authority.

Carry out permitted tasks. Stop or involve a person when requirements aren’t met.

Keep the work owned.

Give the responsible team the question, checks and next action.

The gap between a reply and a result.

Retail and ecommerce

“It says delivered. It isn’t here.”

A tracking scan does not settle a missing-parcel report. ResolveDesk checks connected records and prepares the evidence for investigation.

Explore retail enquiries

Furniture & Home Retail

“The table arrived. Where are the chairs?”

ResolveDesk connects split deliveries to the relevant records and service rules. Exceptions reach staff with the missing pieces identified.

Explore Furniture & Home Retail

ResolveDesk · Payment enquiries

“Why hasn’t my payment arrived?”

Merchant services and remittances

ResolveDesk brings payment references, recorded status and checks together for investigation. Your payments team retains authority over moving money.

Explore payment enquiries

Beyond these examples

Bring us AI that needs control—or consequential work you still keep manual.

We also support custom requirements.

Problems to explore with us.

Refunds and credits: Eligibility, amount limits and authority before a remedy is issued.
Invoices and supplier payments: Evidence, purchase terms and approval before spend is released.
Account and service changes: Identity and permission before an access or contract change.
Claims and case submissions: Required records, policy conditions and specialist review before submission.

What would you automate if you could trust AI?

Start with one decision.

Discuss your use case