Put AI to work on recurring payment enquiries.
ResolveDesk is an AI call center for payment-support and operations teams. Answer status questions from your records and give investigators a prepared enquiry.
“My payment has not arrived.”
ResolveDesk gathers the payment reference, checks the connected record and explains the status and next step.
Routine lookups leave your payments team more time to investigate exceptions.
Give people a case they can act on.
Staff receive the payment reference, customer's report, status found and checks already made. They can investigate without reconstructing the enquiry.
The receiving payments team owns the investigation and any correction.
Keep the answer tied to payment evidence.
A customer's report and a payment-system confirmation are different evidence. An accepted investigation does not establish that money arrived.
Test beyond a successful lookup.
Connect your support system and payment records. Entellex implements the flow and tests delayed, failed and unconfirmed cases. Where useful, a read-only review of past enquiries can reveal repeat work and evidence gaps.
See what your investigators gain.
Walk through the answer, supporting record and staff handover. Compare repeat contacts, preparation time, staff effort and delay against setup and running costs.